As customer service is shifting rapidly to the customer, the most common place you'll find this is at the self-serve payment kiosk. cashiers don't want to handle your germ-laden card, so it's up to you. But interacting with a machine doesn't get you out of the customary upselling. After you pay for what you've bought, do you want to give us more money? You might think it would be easier to say "no" to a machine, but this guy finds that it's anything but.
And now we have self-serve kiosks asking for tips. A tip for what? No one served me; it's a self-serve kiosk. There's no one around except for the business owner staring at you from a seat ten feet away. You can't tell me he's making a sub-minimum wage. But that's the thing about payment machines- you can't ask questions. You can only answer questions. And you can't refuse to answer questions, or the transaction is liable to be canceled. (via reddit)
If the transaction is cancelled walk away.
ReplyDeleteThere's a Lowes near me that sometimes has a cashier and always has the self checkout option, I look before I shop but they fooled me when I saw a cashier. After picking out what I wanted and get to the cashier she informs me she is only there to supervise the self checkout.
OK, I start telling her where I got each of the items while she looks confused. Finally she asked why I was telling her all this.
So you know where to put them back.
xoxoxoBruce
Another reason to refuse to use those machines. If the store demands that I use them, I walk out. Period.
ReplyDelete